These are the most frequently asked questions about our jewellery designs, if you have a question that has not been answered here or in a product description please contact us (link in footer menu)

Is your jewellery lead and nickel free?

Yes. In addition to it being the best choice for you, its actually virtually impossible for me to obtain any jewellery materials or supplies that are not lead and nickel free due to the high vigilance and safety standards of the industry and agencies around the world.

What kind of ear wires do you use?

I offer all my earring designs on a standard earwire with an optional upgrade to a premium material.

Standard Earwires include: brass, copper, gold plated surgical steel, silver plated, surgical steel post for stud earrings.

There are two types of upgrade:

• Niobium is available in colours to match our bronze, copper, or gold toned earring designs. It is an inert and hypoallergenic material that is easy to care for and long lasting. This is great for metal sensitive ears.
• Argentium Silver is a very high quality silver that is renowned for being highly tarnish resistant, easy to care for, long lasting, and comfortable to wear.

My preferred ear wire material is sold out, can I still get them?

If the niobium or argentium silver ear wire variation is shown as sold out for the earring design you want to purchase, you can add one of the following upgrades to your cart, and I will switch the earwires when I prepare your order for shipping.

For Niobium earwires (suitable for gold, bronze, or copper coloured earrings) add this upgrade to your cart https://starzyia.com/products/niobium-ear-wire-upgrade-for-earrings

For Argentium earwires (suitable for silver toned earrings) add this upgrade to your cart https://starzyia.com/products/upgrade-to-argentium-silver-ear-wires-for-starzyia-jewellery

How is earring length measured? What is focal hang length?

I measure earring length not including the earwire, so the measurement known as Focal Hang Length refers to the hanging components of the earring design. 

How can I tell if an earring will be too heavy for me?

For chandelier and compex dangle earrings, I state the weight of the earring in the item tab marked "details". As a general guide, you can compare that weight to the weight of earrings you regularly wear - using a digital kitchen scale is the best way. I recommend comparing the weight of a similarly sized pair of earrings that you find comfortable and you can also compare the weight to a pair of earrings you have that are too heavy or less comfortable for you. I've also written this excellent guide to choosing earrings that will feel comfortable for you 

https://starzyia.com/blogs/starzyia/how-to-choose-comfortable-earrings

How can I care for my jewellery?

• Jewellery should be removed before swimming, bathing, showering, and not worn during intense exercise and cleaning with chemicals.
• Moisture, dust, beauty and body product are the major causes of jewellery tarnish. Jewellery is best stored in dry, air tight containers or acid free zip lock bags when not being worn regularly.
• Earwires can be wiped clean after wearing with soft tshirt jersey or non abrasive cloth and most jewellery can be softly rubbed with a Sunshine Cloth if needed (rubbing too hard may remove silver plating)

Can I buy jewellery for children?

Starzyia jewellery and accessories are not suitable for children under 12 years of age. This is because of the use of glass, or beads and components that may be a choking hazard, sharp ends of shawl pins and brooches, and other potential risks.

This item ships from:

Our studio in Mandurah, Western Australia.

Although we are often praised for how quickly items arrive delays can occur and it is best to allow for that when ordering for a gift or special occasion.

Delivery Guarantee:

If your Australian delivery has not arrived within 4 weeks, or your International delivery has not arrived within 8 weeks from the date marked shipped I will work with you to resolve via replacement parcel or refund. 

Most items arrive well before this guarantee period is reached. The average speed of delivery for items, outside of COVID 19, is 7-10 days in Australia, and 9-21 business days for International. 

Shipping Rates:

We offer a very generous low cost flat shipping rate to prevent unnecessary cost to you.

Australian standard tracked delivery is $6.95, there is an upgrade to Express Post for $11.50 available at checkout.

International shipping costs can be viewed in your currency at checkout.

If you live in the UK, EU or another region we don't ship to via this website, please contact us and we can set up a special order for you on our Etsy store.

VAT, Customs Duties, Taxes: 

We do not collect or charge VAT, Customs taxes, levies, and fees. If your government or postal services require payment of import fees, taxes, or VAT in order to receive your parcel, we are not responsible and will not meet the cost of your obligation. You can check your national or regional requirements online before ordering.

Items that meet the VAT or tax threshold in your region will not be able to be delivered to you if you are unwilling to pay what you owe by law. Unpaid taxes and levies result in items being returned to me - in this case I refund the item value but not the shipping cost, after I have received the order back.

Delivery Guarantee 

The delivery guarantee covers the worst case scenario of how long it may take to receive your order, most items arrive much more quickly, however:

If your order has not arrived within our advertised delivery timeframe for your region, I will arrange a replacement parcel or a refund. If your order has not arrived withing 4 weeks for Australian delivery, or 8 weeks for International delivery (from the date marked shipped) I will work with you to arrange a satisfactory outcome for you.

Workmanship & Satisfaction Guarantee

I want you to be more than satisfied with your Starzyia items, and offer returns, refunds, or exchange up to 30 days from your receipt of your parcel, excluding return of items with hygiene issues (like stud earrings)

Full policy and procedures for this guarantee are outlined here:

https://starzyia.com/pages/faqs